Welcome to Lake Marketing. These Terms of Service govern the use of the services offered by Lake Marketing, including branding, paid traffic management, automation, and others (collectively, the “Services”). By contracting and using our Services, you agree to the terms described below.
By contracting any service from Lake Marketing, you agree to follow and be legally bound by these Terms. If you do not agree with any part of these Terms, you should not contract or use our Services.
Lake Marketing offers a variety of digital services, including:
Development of visual identity, logo, brand guidelines, and strategic brand positioning study.
Planning and execution of advertising campaigns on digital platforms and online advertising investments.
Creation of automated workflows for customer service, marketing, and operations, including chatbots and internal automations.
By contracting our Services, you agree to provide all necessary information accurately and completely. Any delays or issues caused by the lack of complete information may affect the delivery time and quality of the service provided.
You are responsible for ensuring that any materials provided by you for the development of the services (e.g., content, images, etc.) do not infringe on the rights of third parties, such as copyrights or intellectual property rights.
Service delivery timelines are agreed upon by both parties at the beginning of the contract. Any changes in the project requirements or scope may result in adjustments to the schedule or service cost.
Service fees are agreed upon before contracting and may vary depending on the project’s complexity and workload. Payments must be made according to the schedule agreed upon in the initial contract, and failure to meet the stipulated deadlines may result in the suspension of Services until the outstanding balance is settled.
The client has the right to request a refund within 7 (seven) days after the service delivery, as per the refund policy described separately. For services provided under a membership or subscription format, cancellation may be requested at any time, but the services will be discontinued 30 days after the request, with no refund.
All materials created by Lake Marketing during the service period, such as logos, campaigns, and strategies, remain the property of Lake Marketing until full payment for the service has been made. After payment, the rights to the created materials are transferred to the client, except for proprietary strategies or methodologies of the company.
For one-time services (that do not involve memberships or subscriptions), if the client requests a refund, as per the refund policy, the use of any material developed by Lake Marketing must be immediately discontinued.
The Services are provided as agreed between the parties, and Lake Marketing does not guarantee specific results, such as increased sales or engagement, unless explicitly indicated in the contract.
Lake Marketing will not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the Services provided.
Lake Marketing reserves the right to modify these Terms at any time. Any material changes will be notified to the client in advance. Continued use of the Services after such changes constitutes acceptance of the new Terms.
Lake Marketing may terminate the service contract at any time if there is a violation of these Terms by the client, including but not limited to non-payment of services or improper use of the materials created.
This contract will be governed by the laws of Brazil or Tunisia, depending on the company’s headquarters closest to the client or as chosen by the client. The parties agree to make every effort to resolve any dispute amicably. If this is not possible, any dispute, controversy, or claim arising from this contract, or related to it, including its validity, interpretation, or termination, will be resolved in one of the following ways, as applicable:
This contract will be governed by the laws of Brazil, and any disputes will be resolved exclusively in the courts of Presidente Prudente, São Paulo, Brazil.
This contract will be governed by the laws of Tunisia, and any disputes will be resolved exclusively in the courts of Houmet Souk on Djerba Island, located in the Tunisian state of Medenine.
Alternatively, the parties may choose to resolve the dispute through binding arbitration under the rules of the International Chamber of Commerce (ICC), with arbitration held in a neutral city, in the preferred language, to be agreed upon by the parties. The arbitration decision will be final and binding.
None of the provisions contained in this contract limit consumer protection rights that may apply according to the local laws of the client’s jurisdiction, if applicable.
If you have any questions or concerns about these terms, please contact us at [email protected] or by phone at +1 (312) 815 9895.
Lake specializes in uniquely positioning brands, converting leads into loyal customers.
